We strive to develop a trusting relationship with our costumers.

Therefore, you should rest assured that you will get your money back if you�re not satisfied with your paper.

While completing your order we have several independent procedures that can influence the type of refund you can get. Due to this process the Money back policy is divided into two sections.

1). Before you approve THE PREVIEW PDF VERSION of the completed draft

• You accidentally made double payment while placing the order If you noticed that your credit card is charged twice or you have received two receipts from your payment processing system (e.g. 2Checkout, Paypal), do not hesitate to contact us. Forward the receipts to info@customwritingservice.com and the second payment will be refunded to you immediately.
• We didn�t manage to assign the writer. If due to some conditions company failed to find the writer, the money paid for the order will be refunded in the full amount.
• We sent you a Confirmation email. After you received the confirmation email from us, the order cannot be canceled at this point and we will not be able to issue full refund. Your order is already on the 5th step from 14 of the order processing cannot be refunded for more than 70%.
• If you noticed that for the last 1-2 days you haven�t received any emails from us, please contact us immediately at info@customwritingservice.com. Please check your Bulk folder as well. You should receive email from us right after the order was placed.
• Late delivery. If due to some conditions the paper was delivered to you later than was stated in the original deadline, the total price will be recalculated according to new deadline. The recalculation does not apply for revisions; the deadline for revision is set separately.
• Important: in order to avoid misunderstandings with the deadline make sure that you choose the right one when placing the order. If you chose �4-6�, �7-10�, �11-14� days service the final deadline will be the 6th, 10th and 14th day accordingly. If you need the paper earlier, but within the selected time frame - specify this day in the instructions or place special note for support team on your order page, right after you placed the order. You will receive special link to your order page right after that order is placed.
• Not satisfied with the quality. If you are not satisfied with paper that the writer has completed for you, you have to provide strong reasons, examples and prove to claim for the refund. Each case is reviewed separately; the decision concerning compensation is taken after the careful consideration of each point of the problem.
• Sometimes it may happen that the quality of the paper doesn�t meet your expectations. The reason might be that you ordered lower academic level than was actually required. In any case, you can request a FREE revision if you are not satisfied.
• If you are sure that you provided clear instructions, all necessary materials, timely assistance for your writer and chose proper academic level, but you have specific complaints against writer�s work even after several revisions have been done - you can claim for refund.
• You should give very strong reasons why the paper is not appropriate. We take at least 3 days to evaluate your refund issue. It will take some time to communicate with your writer, send the paper to special editor for review and receive his/her feedback. In some cases we can ask for additional materials or evidences from you. The amount of the refund is up to each case independently.

Before you accept an order, you should make sure that everything checks, including the contents and spelling. If you neglect noticing that a paper somehow turned out weak or inappropriate, you will be expected to share responsibilities, and therefore you won�t be eligible for a full refund.

2). After you�ve accepted the PREVIEW PDF version
AND RECEIVED THE FINAL VERSION IN MS WORD FORMAT

After you�ve accepted the protected PDF preview you cannot be refunded more than 50% of the price you have paid, as you take part of the responsibility upon yourself by confirming that you approve the paper. You may need to provide either detailed comments on the errors found or a rewritten paper in order to request a refund.

The exact percentage of the refund depends on the grade that you have received for your paper.

• 'B' 10%
• 'C' 20%
• 'D' 30%
• 'F' 50%

In case of dispute between you and the writer about the low grade or plagiarism, you must submit the photo copy of the marked paper with apparent professor�s comments and optionally professor�s contact information via fax to 1-916-3844503 or email as the verification of your grade.

The order must be approved in no longer than 14 days after it was delivered to you. Please note that will be approved automatically after 2 weeks have past.

3. Other conditions

If you made an order you need to constantly communicate with writer and the support team. It may happen that writer will have very important questions for you and will not be able to complete good paper without your assistance. Additional materials must be provided in time and in readable quality. The company must have all necessary information in order to find the most suitable writer. Failing to provide the materials in time may cause the lateness of the order and the poor quality of the paper.  

Notice: The refund will not be issued if the request will be sent later than in 30 days after the order was approved.